Although in-clinic face to face appointments are generally the best treatment option, due to self-isolation requirements, remote location or other factors, sometimes this is not possible for all of our clients.
Depending on the suitability of a phone or video link consultation in managing your condition or injury, Bowen Physiotherapy can support you through the use of technology and processes that make our services available and inclusive. We are able to provide consultations remotely via Telehealth video link (eg. Zoom meeting) or telephone call) where it is appropriate to do so. We can continue support you at home with personalised online exercise programs & education resources.
If your circumstances require you to consider Telehealth, you can call our team to discuss if this is the right consultation type for you. If Telehealth is an appropriate treatment option, our team will work with you to set up a video link consultation or telephone appointment, depending on what resources you have available.
Yes – depending on the suitability of a phone or video link consultation in managing your condition or injury. If your circumstances require you to consider Telehealth, you can call our team to discuss if this is the right consultation type for you.
We can conduct Telehealth consultations via a video link (e.g. Zoom meeting) or telephone call.
For a video link consultation you will need to have access to either a pc / laptop, tablet or phone with camera & audio suitable for a video call and reliable internet or mobile data connection. Instructions on how to join the video link meeting will be provided by our team prior to the appointment.
Bowen Physiotherapy will create a secure meeting appointment via ‘Zoom’ or within the ‘PhysiApp’ application.
Video consultations via Zoom
If you are advised the consultation will be via ‘Zoom‘ you will receive an email invite that includes a meeting link. Accept the meeting invitation, and this will add a reminder to your email calendar. When the consultation time is due, you may receive this automated reminder from your own email account. It will be your responsibility to ‘enter’ the meeting by clicking on the meeting link. This will launch the free application on your device.
Video consultations via PhysiApp
If you are advised the consultation will be via ‘PhysiApp‘ you must first ensure you have downloaded the free application and accessed your unique program via the supplied code. If you are unsure, contact our team for assistance. You will need to log in to your PhysiApp program prior to the appointment time. A video call request will come through from our team for you to answer. Alternatively, if you have not logged in, an invitation to join will be sent to your supplied email address.
Before you begin
Ensure you are in a quiet location, have a reliable internet connection or mobile data, and that the audio and camera on your device is operating. If you have never taken part in a video link meeting before, you may like to have a friend or relative assist you, and test out these features on your device prior to your consultation.
Once you have ‘joined’ the meeting for your appointment, one of our team will greet you, ensure the link is working correctly and arrange payment if required prior to your physiotherapist beginning your consultation.
After the consultation
At the end of the consult, exit the meeting. Our team will contact you to arrange a follow-up as required. This may include scheduling a follow up appointment or orientating you to an at-home exercise program and will also provide you with opportunity for feedback.
For a telephone call consultation you will need to have access to a landline or reliable mobile phone connection and ensure we have the correct contact details to reach you. Bowen Physiotherapy will contact you to confirm the time of your appointment, contact details and payment arrangements prior to your appointment.
Before you begin
Ensure you are in a quiet location free from distraction with access to your landline or mobile. If you are using a mobile, check that you have adequate signal strength.
One of our team will phone you approximately 5 or 10 minutes prior to your consultation to check the connection and arrange payment if required. You will then speak with your physiotherapist for your appointment.
After the consultation
Following your phone consultation, one of our admin team will contact you to arrange a follow-up as required. This may include scheduling a follow up appointment or orientating you to an at-home exercise program. This is also an opportunity for you to provide any feedback.
Fees apply to Telehealth consultations provided by Bowen Physiotherapy and can be clarified by contacting our team.
Payment will need to be provided prior to your consultation and will be arranged with you by our team.
Clients with a current, valid medicare referral may be eligible for Telehealth Consultations; our team can provide more information on whether you are eligible and level of cover provided.
Third Party Cover
If you have an accepted Workcover QLD claim, DVA referral, Medicare (EPC) referral or other third party cover Telehealth Consultations may be covered in full. However, these are conditional and may be subject to change. Our team will confirm any out of pocket expenses when scheduling your appoint.
Bowen Physiotherapy are not able to apply private health rebates to Telehealth consultations. Payment for your appointment will need to made in full prior to the consultation and will be arranged with you by our team. We will provide a receipt via email; depending on your cover you may be able to claim directly through your fund.